Communication without the tab hunt
Conversations
Keep email, SMS, and customer context together so teams can respond with continuity across channels.
One shared place to understand the customer, continue the conversation, and coordinate ownership.
- Shared visibility across the team
- Email and SMS attached to the customer
- Clear assignment and follow-up context
Capability 01
Unified inbox
Review the thread, reply, and see the contact record side by side.
Capability 02
Team ownership
Assign conversations and keep the next response from falling between people.
Capability 03
Channel-aware consent
Respect the contact's email, SMS, and calling preferences inside manual and automated sends.
How it works
A clearer way to use conversations.
1
Receive
Bring the message into the shared inbox.
2
Understand
Read it beside the complete customer context.
3
Resolve
Reply, assign, or trigger the right follow-up.
Put conversations to work in AgentFlow.
Start with one workspace, connect the tools you already use, and build the process that fits your team.
No card required to start.